Order Processing & Payments

Orders placed between Monday and Friday are processed the same day.

Shipping and handling takes 1-5 business days depending on the availability and quantity of the ordered items.

We accept PayPal, as well as all the major credit cards such as  Visa, MasterCard, Maestro and American Express.

FAQ

Delivery Time FAQ

Orders are usually dispatched within 3 business days after payment.

Our warehouse operation hours are from 10:00 to 18:00, Monday – Friday, except for national holidays when the warehouse is closed.

We do our best to ensure shipment delays will be reduced to a minimum.

Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of the shipment based on the latest updates made available by the shipping provider.

We recommend you to use 17track.net for International Transits tracking.

Generally, orders shipped internationally are in transit for 3 – 22 days.

This number varies greatly depending on the courier you have selected as well as the country of recipient.

USA & Canada: 7-14 days
Europe: 3-7 days

For more specific calculations, please, refer to the estimated delivery time section below.

If delivery time has exceeded the expected time, please, contact us so that we can conduct an investigation.

You may contact our sales via email:  sales@signumgames.com

Shipping Options & Costs FAQ

Standard Shipping – Trackable First Class Airmail .

Cost varies based on the subtotal of your order. Please refer to the “International Shipping Costs” table below.

Express Shipping – Trackable Aramex/UPS/DHL.

A flat-rate fee of €35 will be charged for express shipping.

Delivery in Ukraine

Carried out through Nova Poshta at the expense of the recipient.

If your order subtotal exceeds €250 / $275 and is under 2 kg/ 4.5 lb you will be eligible for a Free  International Standard Shipping. 

Most of our products are lightweight so the majority of orders qualify for a free shipping. In case your order exceeds the weight limit you will be notified via email.

Standard Shipping

Cost varies based on the subtotal of your order. Please refer to the “International Shipping Costs” table below.

Express Shipping 

A flat-rate fee of €35 will be charged for express shipping orders.

In case of a missing, misplaced or damaged item, please take a photo of the arrived package and email us.

We will be more then happy to issue a replacement and offer you a free shipping.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Signum Games encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties upon arrival at your destination country, the goods will be returned to Singum Games at the customer’s expense. And the customer will receive a refund for the value of goods paid minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Estimated Delivery Time & Shipping Costs

Estimated Delivery Time

Country of Distination ESTIMATED DELIVERY TIME
North America (USA & Canada) 7 -21 Days
Europe (United Kingdom, France, Germany etc) 7-14 Days
Australia & South America 21 - 28 Days
South Africa & East Asia 21 - 35 Days
If delivery time has exceeded the expected time, please, contact us so that we can conduct an investigation.

Express Shipping Costs

Express Shipping – Trackable Aramex/UPS/DHL.

A flat-rate fee of €35 will be charged for express International shipping.

International First-Class Airmail Costs

Cart Subtotal International Shipping Fee
FROM €1 TO €19 €6.00
FROM €20 TO €39 €8.00
FROM €40 TO €79 €10.00
FROM €80 TO €119 €12.00
FROM €120 TO €149 €15.00
FROM €150 TO €200 €18.00
FROM €201 TO €249 €20.00
FROM €250+ FREE (€0.00)
All orders over €250 qualify for Free Shipping

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Contact us and we will be more than happy to answer all and any questions you may have.