Order Processing & Payments
Shipping and handling takes 3-5 business days depending on the availability and quantity of the ordered items.
We accept PayPal, as well as all the major credit cards such as Visa, MasterCard, Maestro, and American Express.
FAQ
Delivery Time FAQ
Orders are usually dispatched within 5 business days after payment.
Our warehouse operation hours are from 10:00 to 18:00, Monday – Friday, except for national holidays when the warehouse is closed.
We do our best to ensure shipment delays will be reduced to a minimum.
Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of the shipment based on the latest updates made available by the shipping provider.
We recommend you to use 17track.net for International Transits tracking.
Generally, orders shipped internationally are in transit for approximately 10 – 22 days.
This number varies greatly depending on the courier you have selected as well as the country of recipient.
USA & Canada: 10-18 days
Europe: 18-25 days
The Rest the world: 14-21
For more specific calculations, please, refer to the estimated delivery time section below.
If delivery time has exceeded the expected time, please, contact us so that we can conduct an investigation.
You may contact our sales via email: sales@signumgames.com
Shipping Options & Costs FAQ
Standard Shipping – Trackable First Class Airmail to Non-EU Countries
Shipping fee depends upon the amount and the size of your order. Please refer to the “International Shipping Costs” table below.
Express Shipping with DHL available only to the Non-EU Countries is $50.
If your order subtotal exceeds $250 and is under 2 kg/ 4.5 lb you will be eligible for a Free International Standard Shipping.
Most of our products are lightweight so the majority of orders qualify for a free shipping. In case your order exceeds the weight limit you will be notified via email.
Standard Shipping
Cost varies based on the subtotal of your order. Please refer to the “International First-Class Airmail” or “Friendly Shipping”
table below.
Express Shipping
Express Shipping with DHL is available to NON EU-countries – $50.
In case of a missing, misplaced or damaged item, please take a photo of the arrived package and email us.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
Import Duties & Taxes
Import duties for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Signum Games encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties upon arrival at your destination country, the goods will be returned to Singum Games at the customer’s expense. And the customer will receive a refund for the value of goods paid minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Estimated Delivery Time* & Shipping Costs
DESTINATION | SHIPPING TIME (DAYS) |
---|---|
North America (USA & Canada) | 10 -18 |
Europe (France, Germany etc) | 18 – 25 |
Australia & South America | 14 - 21 |
South Africa & East Asia | 14 - 21 |
*If delivery time has exceeded the expected time, please, contact us so that we can conduct an investigation.
International First-Class Airmail Costs
to NON EU-countries
CART SUBTOTAL | International Shipping Fee |
---|---|
FROM $1 TO $39,99 | $10 |
FROM $40 TO $99,99 | $12 |
FROM $100 TO $149,99 | $16 |
FROM $150 TO $199,99 | $18 |
FROM $200 TO $249,99 | $20 |
FROM $250+ | Free |
Friendly Shipping to EU-countries (VAT free)
Cart Subtotal | International Shipping Fee |
---|---|
FROM $1 TO $19,99 | $14 |
FROM $20 TO $49,99 | $16 |
FROM $50 TO $99,99 | $18 |
FROM $100 TO $149,99 | $21 |
FROM $150 TO $199,99 | $25 |
FROM $200 TO $249,99 | $28 |
FROM $250+ | Free |
Express Shipping Costs
Express Shipping with DHL is available to NON EU-countries – $50.